Return, Refund & Cancellation Policy

Uniherbs India’s (Mehta & Company’s) Return Policy, Refund, Cancellation And Shipping Charges Policy.

Uniherbs India team facilitates processing correct medicines as per the order and strives to service the products in right conditions/without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.


'Return' means an action of giving back the product ordered at Uniherbs India portal by the consumer. The following situations may arise which may cause the action of return of product:

1. Product(s) delivered do not match your order;
2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 45 days shall be considered as near expiry);

3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal).

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund / replacement. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a return request with our customer care within 7 (Seven) days from the delivery of the product. Uniherbs India reserves the right to cancel the return request, if the customer reaches out to Uniherbs India after 7 days of delivery.

Upon receiving your Return/Refund request, Uniherbs India shall verify the authenticity and the nature of the request. If Uniherbs India finds that the request is genuine, it will initiate the Return and Refund process. Uniherbs India shall process the refund only once the product has been received as per the returns terms and conditions.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Uniherbs India reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Uniherbs India in this regard.

The returns are subject to the below conditions:
1. Any wrong ordering of product doesn’t qualify for Return;
2. Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and

3. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Category of Non-Returnable Product:
Certain categories of products which are specifically marked as non-returnable on product page, will not qualify for the Return as per Uniherbs India Return policy.


1. For Return intimation, please email us on Our Customer Care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
2. Once the claim is verified as genuine and reasonable, Uniherbs India may initiate the collection of product(s) to be returned, or may require you to send the products to our postal address.
3. The customer will be required to pack the product(s) in original manufacturer’s packaging.
4. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

5. Eligible refunds will be processed on ‘freight to pay’ basis. Uniherbs India will refund the money net-off freight paid by it on such returns.


In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
1. Order placed through online wallet will be credited to the wallet; and
2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

3. For all orders which could not be executed or are refused at the destination, the amount collected would be refunded after deducting the shipping and handling charges or any other cost borne by Uniherbs India in relation to the fulfilment of the order.


Customer cancellation:

The customer can cancel the order for the product till Uniherbs India ships it. Orders once shipped cannot be cancelled.

Uniherbs India cancellation:

There may be certain orders that Uniherbs India may be unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information on the website.

Uniherbs India also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Uniherbs India as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

1. Products ordered are not for self-consumption but for commercial resale;
2. Multiple orders placed for same product at the same address;
3. Bulk quantity of the same product ordered;
4. Invalid address or phone number given in order details;

5. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.


Terms & Conditions for Online Payments:

The Terms and Conditions contained herein shall apply to any person (“User”) using the services of M/s. Mehta & Company trading as Uniherbs India for making product/service purchase payments through an online mode through the payment gateway of Uniherbs India’s website i.e.  Each User is therefore deemed to have read and accepted these Terms and Conditions.

  • Once a User has accepted these Terms and Conditions, he/she may register and avail of the Services. A User may either register on Uniherbs India’s website or alternatively enter the consumer’s email id/website id, whatever is applicable, and then select products and follow easy purchase steps or in any other manner as may be specified by Uniherbs India from time to time.
  • Uniherbs India's rights, obligations, undertakings shall be subject to the laws in force in India, as well as any directives/procedures of the Government of India, and nothing contained in these Terms and Conditions shall be in derogation of Uniherbs India right to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information provided to or gathered by Uniherbs India with respect to such use. Each User accepts and agrees that the provision of details of his/her use of the Website to regulators or police or any other third party to resolve disputes or complaints which relate to the Website shall be at the absolute discretion of Uniherbs India.
  • If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect.
  • These Terms and Conditions constitute the entire agreement between the User and Uniherbs India. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and Uniherbs India. A printed version of these Terms and Conditions and any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
  • The entries in the books of Uniherbs India and/or the Payment Service Providers kept in the ordinary course of business of Uniherbs India and/or the Payment Service Providers with regard to transactions covered under these Terms and Conditions and matters therein appearing shall be binding on the User and shall be conclusive proof of the genuineness and accuracy of the transaction.

Refund And Cancellation:

Any defect or complaints can be referred to the company’s customer care cell at +919898384106 or can be emailed to us at The customer’s complaints will be redressed as soon as possible. The customer may return the product within 7 days of receipt in case of any defect by raising a complaint and returning the product on a ‘freight to pay basis. When returning goods, please quote the – order number, your name, name of the product, and the reason why you are returning the goods. The company will refund the money net off freight paid by it on such returns. For all orders which could not be executed the amount collected would be refunded after deducting the shipping and handling charges.

Returns are not possible in the following cases:

  • Used products
  • Return request is made outside the specified time frame.
  • Products with tampered or missing serial numbers, including price tags & labels.

Refund for Chargeback Transaction:

In the event, there is any claim for/of a chargeback by the User for any reason whatsoever, such user shall immediately approach Uniherbs India’s customer care cell at +919898384106 or can be emailed to us at with his/her claim details and claim a refund from Uniherbs India alone. Such refund (if any) shall be effected only by Uniherbs India via payment gateway or by means of a demand draft or such other means as Uniherbs India deems appropriate. No claims for refund / chargeback shall be made by any User to the Payment Service Provider(s) and in the event, such claim is made it shall not be entertained.

  • In these Terms and Conditions, the term “Chargeback” shall mean, approved, and settled credit card or net banking purchase transaction(s) which are at any time refused, debited, or charged back to merchant account (and shall also include similar debits to Payment Service Provider’s accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
  • Refund for fraudulent/duplicate transaction(s):  The User shall directly contact Uniherbs India for any fraudulent transaction(s) on account of misuse of Card/Bank details by a fraudulent individual/party and such issues shall be suitably addressed by Uniherbs India alone in line with their policies and rules. Any disclosure of OTP or any other confidential PINS to Third Party then Uniherbs India shall not be responsible for such inappropriate transactions done by third parties.
  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s web page, that is linked to the Website, is experiencing any server related issues like ‘slow down or ‘failure’ or ‘session timeout’, the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • In case the Bank Account appears to be debited, ensure that he/she does not make the payment twice and immediately thereafter contact Uniherbs India via e-mail or any other mode of contact as provided by Uniherbs India to confirm payment.
  • In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • In case the Bank Account appears to be debited, but not credited to Uniherbs India’s account, the User must query the bank and not Uniherbs India. Uniherbs India in such situations can try to hold the processing of the orders/services once informed by the User within the specific time.

However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions, and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regard shall be entertained by the Payment Service Provider(s).

Limitation of Liability:

  • Uniherbs India has made this Service available to the User as a matter of convenience. Uniherbs India expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/she shall be solely responsible for his/her conduct and that Uniherbs India reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.
  • Uniherbs India and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of
  • Any data, information or message, or
  • The transmission or delivery of any such data, information, or message; 
  • Any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Uniherbs India and/or the Payment Service Providers, its employees, directors, and its third-party agents involved in processing, delivering, or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
  • Uniherbs India and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
  • The delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Payment Gateway or Services in connection thereto; and/or
  • Any interruption or errors in the operation of the Payment Gateway.
  • The User shall indemnify and hold harmless the Payment Service Provider(s) and Uniherbs India and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
  • The User agrees that Uniherbs India or any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond Uniherbs India’s reasonable control.

Miscellaneous Conditions:

  • Any waiver of any rights available to Uniherbs India under these Terms and Conditions shall not mean that those rights are automatically waived.
  • The User agrees, understands, and confirms that his/her personal data including without limitation details relating to debit card/credit card transmitted over the Internet may be susceptible to misuse, hacking, theft, and/or fraud and that Uniherbs India or the Payment Service Provider(s) have no control over such matters.
  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Uniherbs India does not represent or guarantee that the use of the Services provided by/through it will not result in theft and/or unauthorized use of data over the Internet.
  • Uniherbs India, the Payment Service Provider(s), and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of the information contained on the Website.
  • The User may be required to create his/her own User ID and Password to register and/or use the Services provided by Uniherbs India on the Website. By accepting these Terms and Conditions the User agrees that his/her User ID and Password are very important pieces of information and it shall be the User’s own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
  • Choose a new password, whenever required for security reasons.
  • Keep his/her User ID & Password strictly confidential.
  • Be responsible for any transactions made by the User under such User ID and Password.

The User is hereby informed that Uniherbs India will never ask the User for the User’s password in an unsolicited phone call or an unsolicited email. The User is hereby required to sign out of his/her Uniherbs India account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User’s personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.

Debit/Credit Card, Bank Account Details:

  • The User agrees that the debit/credit card details provided by him/her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card
  • The User may pay his/her purchase payment to Uniherbs India by using a debit/credit card or through an online banking account. The User warrants agree and confirm that when he/she initiates a payment transaction and/or issues an online payment instruction and provides his/her card/bank details:
  • The User is fully and lawfully entitled to use such credit/debit card, bank account for such transactions;
  • The User is responsible to ensure that the card/bank account details provided by him/her are accurate;
  • The User is authorizing the debit of the nominated card/bank account for the payment of products or services selected by such User along with the applicable Fees.
  • The User is responsible to ensure sufficient credit is available on the nominated card/bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable

Personal Information:

  • The User agrees that, to the extent required or permitted by law, Uniherbs India and/or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal
  • The User agrees that any communication sent by the User vide email shall imply release of information therein/therewith to Uniherbs India. The User agrees to be contacted via e-mail on such mails initiated by him/In addition to the information already in the possession of Uniherbs India and/or the Payment Service Provider(s), Uniherbs India may have collected similar information from the User in the By entering the Website the User consents to the terms of Uniherbs India’s information privacy policy and Uniherbs India’s continued use of previously collected information. By submitting the User’s personal information to Uniherbs India, the User will be treated as having given his/her permission for the processing of the User’s personal data as set out herein.
  • The User acknowledges and agrees that his/her information will be managed in accordance with the laws for the time in force.

Payment Gateway Disclaimer:

The Service is provided in order to facilitate access to view and pay for products and services offered online. Uniherbs India or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified on the Website for this purpose. By accepting/agreeing to these Terms and Conditions, the User expressly agrees that his/her use of the aforesaid online payment Service is entirely at the own risk and responsibility of the User.